Personal Health Link Record FAQs
Question: Who has access to my personal Health Link record?

Question: What happens if I change insurance companies – how does my record get updated?

Question: How can I update my personal Health Link record if I do not own or have access to a computer?

Question: I am an organ donor – can this information be stored in my personal Health Link record?

Question: How long does it take from the time that my information is updated to be live in my personal Health Link record?

Question: How is my personal Health Link record backed up?

Question: Is there any way that I can tell who has accessed my personal Health Link record?

Question: My doctor uses electronic health records. Is there any way to link my electronic health records to my personal Health Link record?

Question: Can I change my password at any time? How long does it take?

 

Question: Who has access to my personal Health Link record?
Answer: Access to your personal Health Link record will only be given to those individuals you designate (usually other family members and/or caregivers, or anyone you trust). In addition, Emergency Room doctors and nurses will also be granted “read-only” access to your personal Health Link record during the time of an emergency so that they can help treat you quickly, accurately and safely.

Question: What happens if I change insurance companies – how does my record get updated?
Answer: You (or anyone whom you designate and trust) can update your personal Health Link record at anytime 24 hours/day, 7days/week. A change in insurer will not affect the information maintained in your personal Health Link record.

Question: How can I update my personal Health Link record if I do not own or have access to a computer?
Answer: You may call, mail or fax the Health Link Member Services team with your update request. Our toll-free number is 1.866.402.2447, Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Question: I am an organ donor – can this information be stored in my personal Health Link record?
Answer: Yes. This option is located in the advance directive section located in your personal Health Link record.

 

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Question: How long does it take from the time that my information is updated to be live in my personal Health Link record?
Answer: Your personal and medical information is immediately live in your personal Health Link record each time you make and save an update.

Question: How is my personal Health Link record backed up?
Answer: Your personal health link record is backed up every day, using similar back up technologies and procedures that are prevalent among most large businesses.

Question: Is there any way that I can tell who has accessed my personal Health Link record?
Answer: Yes. As a part of the Health Link service, clients have access to log files for their accounts to see if, when and who, accessed their information. Health Link also keeps a master audit log file.

Question: My doctor uses electronic health records. Is there any way to link my electronic health records to my personal Health Link record?
Answer: Yes, the technologies may be integrated to include a web link from your doctor’s electronic health record (depending on what type of electronic health record system your doctor uses) to your personal Health Link record.

Question: Can I change my password at any time? How long does it take?
Answer: Yes. Your password can be changed at anytime 24 hours/day, 7 days/week. Once changed by you, the change will take place immediately in the Health Link system.
 

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